Showing a cached copy due to a network issue. Refresh when you’re back online for the latest version.
Terms of Service
Effective Date: March 23, 2026
Acceptance of Terms
These Terms of Service ("Terms") form a legal agreement between you and DoneAI, Inc. ("DoneAI," "we," "us," or "our") for your access to and use of the DoneAI website, mobile applications, marketing pages, TSA wait-time pages, account features, waitlist and contact forms, and related content, communications, or services we make available (collectively, the "Service").
By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not understand or agree to these Terms or the Privacy Policy, please do not use the Service.
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. THE “ARBITRATION AND DISPUTE RESOLUTION” SECTION BELOW CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. BY AGREEING TO THESE TERMS, YOU AGREE (A) TO RESOLVE ALL DISPUTES WITH US RELATED TO THE SERVICE THROUGH BINDING INDIVIDUAL ARBITRATION, WHICH MEANS THAT YOU WAIVE ANY RIGHT TO HAVE THOSE DISPUTES DECIDED BY A JUDGE OR JURY, AND (B) TO WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE ACTIONS IN CONNECTION WITH YOUR USE OF THE SERVICE. YOU HAVE THE RIGHT TO OPT-OUT OF ARBITRATION AS EXPLAINED IN THE “ARBITRATION AND DISPUTE RESOLUTION” SECTION.
Eligibility: You must be at least 18 years old, or the age of majority where you live, to use the Service. By using the Service, you represent and warrant that you meet these requirements.
Authority: If you use the Service on behalf of a company or other entity, then "you" includes you and that entity, and you represent and warrant that (a) you have authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity's behalf.
Changes: We may modify these Terms from time to time in which case we will update the "Effective Date" at the top of these Terms. It is your sole responsibility to review these Terms from time to time to view any such changes. Your continued access or use of the Service after the modifications have become effective will be deemed your acceptance of the modified Terms.
The Service
DoneAI is an AI-powered travel information and assistance service. The Service may help you organize trips, understand travel confirmations, review itineraries or booking options, view public travel information, and receive AI-assisted travel content.
Authorized data sources and integrations: With your authorization, the Service may connect to emails, calendars, uploads, contacts, photos, location signals, and other third-party or user-provided sources to provide features.
Feature changes: We may add, remove, or modify features at any time, including partner-assisted or paid features. Unless expressly stated at checkout or in separate plan-specific terms, DoneAI does not currently offer subscriptions or recurring billing.
Informational and assistive only: The Service is for informational and travel-assistance purposes only. It is not emergency, safety-critical, legal, medical, immigration, or other professional advice.
Travel Bookings, Partners, DOT, and Accessibility
Unless expressly stated otherwise at checkout or in a transaction-specific disclosure:
DoneAI is not the merchant of record;
DoneAI does not independently issue tickets, accept or hold customer travel funds, or act as a travel supplier;
any booking, ticketing, payment processing, cancellation, refund, exchange, schedule-change, accessibility, or post-purchase obligation is handled by the airline, hotel, supplier, payment processor, merchant of record, or other partner identified at checkout; and
your contract for travel services is with the applicable third party, not DoneAI.
If DoneAI surfaces travel options or facilitates bookings through one or more partners, the checkout disclosures, supplier terms, and legal notices presented at or before checkout will control the transaction-specific rights and obligations.
Any applicable Department of Transportation ("DOT") or other consumer-protection disclosures will depend on the carrier, supplier, merchant of record, partner terms, and applicable law.
Nothing in these Terms creates an independent right to a refund, credit, travel accommodation, or other travel remedy directly from DoneAI.
If you notify us of accessibility needs, we may attempt to relay those requests to the relevant carrier, hotel, supplier, or partner, but we cannot guarantee any such requests will be received or honored. If you encounter an accessibility issue, contact support@itsdoneai.com.
Transportation Security Administration (“TSA”) Wait Times and Other Travel Information
The Service may display or rely on airport security wait times, checkpoint details, airport links, prices, availability, recommendations, and other travel-related information gathered from public, official, partner, licensed, or other third-party sources.
Not official advice or control data: DoneAI is not the TSA, an airport authority, an airline, a hotel, or other government agency.
Third-party source dependence: If one of our information sources is delayed, incomplete, unavailable, or wrong, the information we show may also be delayed, incomplete, unavailable, or wrong.
No guarantee of accuracy or freshness: We do not guarantee that any wait time, travel status, checkpoint detail, price, availability, or other travel information displayed through the Service is current, complete, or accurate.
Verify before acting: You should verify critical information directly with the airport, TSA, airline, hotel, or other relevant provider before relying on it.
Personal or internal use only: The information is provided for your personal or internal business use only. You may not scrape, republish, syndicate, or resell it.
Accounts and Google Sign-In
Some parts of the Service may require an account.
Account security: You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
Google sign-in: If you choose to sign in using Google, you authorize the authentication flow needed to access the Service through our identity or authentication providers. Your use of Google sign-in is also subject to Google's terms and policies.
Accurate information: You agree to provide accurate and complete information for your account and keep it current.
Unauthorized access: You must immediately notify us at support@itsdoneai.com if you know or have any reason to suspect that your account has been compromised. You agree not to create any account if we have previously removed you or previously banned you from any of our Service, unless we provide written consent otherwise.
Acceptable Use
You may use the Service only in compliance with applicable law and these Terms. You may not do any of the following in connection with your use of the Service:
use the Service for unlawful, fraudulent, deceptive, harmful, harassing, threatening, abusive, inflammatory, or otherwise objectionable conduct;
access or use the Service in any manner that could disable, overburden, damage, disrupt or impair the Service or interfere with any other party's access to or use of the Service or use any device, software or routine that causes the same;
attempt to gain unauthorized access to the Service or any systems or networks connected to the Service;
upload, connect, or submit content or personal data you do not have the right to use or disclose;
use any robot, spider, crawler, scraper, or other automatic device, process, software or queries that intercepts, "mines," scrapes, extracts, or otherwise accesses the Service to monitor, extract, copy or collect information or data from or through the Service, or engage in any manual process to do the same;
republish, redistribute, sublicense, syndicate, license, or resell the Service, TSA wait-time content, travel information, outputs, or any compiled, normalized, or derived data except as expressly permitted by us in writing;
reverse engineer, decompile, or attempt to derive source code, models, prompts, or internal logic from the Service except where applicable law forbids that restriction;
circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Service;
use, reproduce or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notation displayed on or through the Service; or
use the Service, its outputs, or its data to build, train, benchmark, or improve a competing product, model, dataset, or service without our prior written permission.
User Submissions
If you send us information through the Service, including forms, feedback, messages, uploads, travel content, account content, or other materials ("User Submissions"):
you retain your ownership rights in your User Submissions, if any.
you grant DoneAI a worldwide, non-exclusive, royalty-free license to host, store, reproduce, analyze, modify, and use those User Submissions as needed to operate, secure, support, improve, and enforce the Service, comply with law, and resolve disputes.
you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for your User Submissions.
DoneAI reserves the right, but has no obligation, to remove, screen, edit, or delete any User Submissions at any time, for any reason, and without notice.
We may retain copies as required for backup, security, compliance, legal, or audit purposes.
Intellectual Property and Ownership
The Service, including its "look and feel" (e.g., text, graphics, images, logos), proprietary content, information and other materials, are protected under copyright, trademark and other intellectual property laws. You agree that DoneAI and/or its licensors own all right, title and interest in and to the Service (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We and our licensors reserve all rights in connection with the Service and its content, including, without limitation, the exclusive right to create derivative works.
DoneAI property: As between you and DoneAI, DoneAI owns all rights, title, and interest in the Service, including the website, apps, software, design, branding, text, graphics, prompts, models, features, functionality, taxonomies, arrangement, curation, logs, and all improvements or derivative works of the foregoing.
Collected and derived materials: To the extent permitted by law, DoneAI owns the compilations, formatting, normalization, enrichment, categorization, rankings, metadata, derived materials, and outputs created, displayed, processed, or generated through the Service, excluding third-party materials and your pre-existing rights in your own User Submissions and personal data.
Limited license to you: Subject to your compliance with these Terms, DoneAI hereby permits you to use the Service for your personal non-commercial use only, or for your internal business purposes, provided that you comply with these Terms in connection with all such use. If any software, content or other materials owned or controlled by us are distributed to you as part of your use of the Service, we hereby grant you a personal, non-assignable, non-sublicensable, non-transferable, and non-exclusive right and license to access and display such software, content and materials provided to you as part of the Service, in each case for the sole purpose of enabling you to use the Service as permitted by these Terms. Your access and use of the Service may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Service or other actions that DoneAI, in its sole discretion, may elect to take.
No republishing or resale rights: These Terms do not grant you any right to scrape, republish, syndicate, license, or resell the Service or its content.
Reservation of rights: All rights not expressly granted to you are reserved by DoneAI.
Notice of Infringement – DMCA Policy
If you believe that any text, graphics, photos, audio, videos or other materials or works uploaded, downloaded or appearing on the Service have been copied in a way that constitutes copyright infringement, you may submit a notification to our copyright agent in accordance with 17 USC 512(c) of the Digital Millennium Copyright Act (the “DMCA”), by providing the following information in writing:
identification of the copyrighted work that is claimed to be infringed;
identification of the allegedly infringing material that is requested to be removed, including a description of where it is located on the Service;
information for our copyright agent to contact you, such as an address, telephone number and e-mail address;
a statement that you have a good faith belief that the identified, allegedly infringing use is not authorized by the copyright owners, its agent or the law;
a statement that the information above is accurate, and under penalty of perjury, that you are the copyright owner or the authorized person to act on behalf of the copyright owner; and
the physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or of an exclusive right that is allegedly infringed.
Notices of copyright infringement claims should be sent by mail to: DoneAI, Attn: Copyright Agent, 584 Castro St, Suite #4036, San Francisco, CA 94114; or by e-mail to support@itsdoneai.com.
A user of the Service who has uploaded or posted materials identified as infringing as described above may supply a counter-notification pursuant to sections 512(g)(2) and (3) of the DMCA. When we receive a counter-notification, we may reinstate the posts or material in question, in our sole discretion. To file a counter-notification with us, you must provide a written communication (by regular mail or by email) that sets forth all of the items required by sections 512(g)(2) and (3) of the DMCA. Please note that you will be liable for damages if you materially misrepresent that content or an activity is not infringing the copyrights of others.
Feedback
If you provide feedback, ideas, or suggestions about the Service (“Feedback”), you acknowledge and expressly agree that any contribution of Feedback does not and will not give or grant you any right, title or interest in the Service, and we may use and disclose Feedback in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim.
Third-Party Services and Links
The Service may display, include, or contain links to or integrations with third-party websites, services, content, or data, including airport pages, airlines, hotels, identity providers, analytics providers, advertising providers, security services, payment processors, or travel suppliers (“Third Party Materials”). You acknowledge and agree that DoneAI is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third Party Materials or third-party websites, or for any other materials, products, or services of third parties. Third Party Materials and links to other websites are provided solely as a convenience to you.
Privacy
Our Privacy Policy explains how we collect, use, and disclose personal information in connection with the Service. For an explanation of our privacy practices, please visit our Privacy Policy located at https://trypackai.com/privacy.
AI Outputs Disclaimer
The Service may generate summaries, recommendations, reminders, or other AI-assisted content. AI outputs may be incomplete, inaccurate, outdated, biased, or inappropriate, and may not be unique to you. You are responsible for reviewing and independently verifying important information before relying on it, especially for travel timing, bookings, legal, medical, immigration, financial, or other high-stakes matters. DoneAI does not provide professional advice and does not guarantee any specific result from the Service or its outputs.
Disclaimers
YOUR ACCESS TO AND USE OF THE SERVICE ARE AT YOUR OWN RISK. YOU UNDERSTAND AND AGREE THAT THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DONEAI, ITS PARENTS, AFFILIATES, RELATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS AND LICENSORS (THE “DONEAI ENTITIES”) DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR AVAILABILITY.
THE DONEAI ENTITIES MAKE NO WARRANTY OR REPRESENTATION AND DISCLAIM ALL RESPONSIBILITY AND LIABILITY FOR:
the completeness, accuracy, availability, timeliness, security or reliability of the Service
any harm to your computer system, loss of data, or other harm that results from your access to or use of the Service
the operation or compatibility with any other application or any particular system or device
interruptions, availability issues, or errors with the Service
any TSA wait time, checkpoint status, airport detail, travel recommendation, booking option, or AI-generated output matching real-world conditions
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT WILL THE DONEAI ENTITIES BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE, DATA OR PROFITS, BUSINESS INTERRUPTION OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE), HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER UNDER THESE TERMS OR OTHERWISE ARISING IN ANY WAY IN CONNECTION WITH THE SERVICE OR THESE TERMS AND WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) EVEN IF THE DONEAI ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE; AND
IN NO EVENT WILL THE DONEAI ENTITIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS EXCEED US $50, OR, IF YOU PAID DONEAI MORE THAN US $50 FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, THE AMOUNT YOU PAID TO DONEAI DURING THAT PERIOD.
SOME JURISDICTIONS (SUCH AS THE STATE OF NEW JERSEY) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Indemnification
You agree to indemnify and hold harmless the DoneAI Entities from and against any claims, liabilities, damages, judgments, losses, and expenses (including attorneys' fees and costs) incurred by the DoneAI Entities arising out of or in connection with:
your use or misuse of the Service;
your violation of these Terms;
your User Submissions;
your violation of any law or third-party right;
your negligence or willful misconduct.
Termination
If you breach any of the provisions of these Terms, all licenses granted by DoneAI will terminate automatically. Additionally, DoneAI may suspend, disable, or delete your account and/or suspend or terminate your access to the Service at any time, with or without notice, if we believe you violated these Terms, created risk for us or others, or if we change or discontinue the Service. In the event of account deletion for any reason, DoneAI may, but is not obligated to, delete any of your User Submissions.
You may stop using the Service at any time.
Termination does not unwind completed purchases or bookings handled by a third-party supplier or merchant of record.
Sections that by their nature should survive termination will survive, including sections on ownership, privacy-related licenses, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution. Termination will not limit any of DoneAI's other rights or remedies at law or in equity.
Arbitration and Dispute Resolution
Informal Process First. You agree that in the event of any dispute between you and the DoneAI Entities, you will first contact DoneAI and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation, any court action.
Arbitration Agreement. After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, "Claim") relating in any way to your use of DoneAI's services and/or products, including the Service, will be resolved by arbitration, including threshold questions of arbitrability of the Claim, except as permitted herein. You and DoneAI agree that any Claim will be settled by final and binding arbitration, using the English language, administered by JAMS under its Comprehensive Arbitration Rules and Procedures and the JAMS Consumer Minimum Standards (together, the “JAMS Rules) then in effect (those rules are deemed to be incorporated by reference into this section). Arbitration will be handled by a sole arbitrator in accordance with the JAMS Rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. You have a right to have the arbitration conducted via telephone, or as an in-person hearing in your hometown area (if you live in the United States) or another location that is reasonably convenient to you.
Waiver of Class Actions and Class Arbitrations. You and DoneAI agree that each party may bring Claims against the other party only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding, including without limitation federal or state class actions, or class arbitrations. Accordingly, under the arbitration procedures outlined in this section, an arbitrator shall not combine or consolidate more than one party's claims without the written consent of all affected parties to an arbitration proceeding. Without limiting the generality of the foregoing, you and DoneAI agree that no dispute shall proceed by way of class arbitration without the written consent of all affected parties.
Costs of Arbitration. Payment for any and all reasonable JAMS filing, administrative and arbitrator fees will be in accordance with the JAMS Rules. If the value of your claim does not exceed $10,000, DoneAI will pay for the reasonable filing, administrative and arbitrator fees associated with the arbitration, unless the arbitrator finds that either the substance of your claim or the relief sought was frivolous or brought for an improper purpose, except that if you have initiated the arbitration claim, you will still be required to pay the lesser of $250 or the maximum amount permitted under the JAMS Rules for arbitration claims initiated by you. You are still responsible for all additional costs that you incur in the arbitration, including without limitation, fees for attorneys or expert witnesses.
Opt-Out. You have the right to opt-out and not be bound by the arbitration and waiver of class provisions set forth in these Terms by sending written notice of your decision to opt-out to support@itsdoneai.com or to DoneAI, 584 Castro St, Suite #4036, San Francisco, CA 94114. The notice must be sent to DoneAI within thirty (30) days of your registering to use the Service or agreeing to these Terms, otherwise you shall be bound to arbitrate disputes in accordance with these Terms, and the notice must specify your name and mailing address. If you opt-out of these arbitration provisions, DoneAI also will not be bound by them.
Exceptions. Notwithstanding anything in these Terms to the contrary, you may instead assert your Claim in "small claims" court, but only if your Claim qualifies, your Claim remains only in such court, and your Claim remains on an individual, non-representative and non-class basis. Further, you and DoneAI will have the right to bring an action in a court of proper jurisdiction for injunctive or other equitable or conservatory relief, or if the Claim relates to intellectual property infringement or misappropriation.
Governing Law and Miscellaneous
These Terms are governed by the laws of the State of California, without regard to conflict of laws rules, and the proper venue for any disputes arising out of or relating to any of the same will be the arbitration venue set forth in the Arbitration and Dispute Resolution section above, or if arbitration does not apply, then the state and federal courts located in Los Angeles County, California. You and DoneAI consent to the personal jurisdiction of those courts. You and DoneAI agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to the interpretation or construction of these Terms.
If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms and the licenses granted hereunder may be assigned by DoneAI but may not be assigned by you without the prior express written consent of DoneAI. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. These Terms, together with documents incorporated by reference, are the entire agreement between you and DoneAI regarding the Service.
California Residents. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.
Contact
If you have questions about these Terms, contact us at:
Email: support@itsdoneai.com
Mailing Address: DoneAI, 584 Castro St, Suite #4036, San Francisco, CA 94114