Pack is committed to providing an accessible experience for people with disabilities across our website and app.
We aim to meet WCAG 2.2 Level AA for our website and app experiences and we review accessibility issues as part of ongoing product updates.
We design for clear structure, readable content, keyboard access on the website, and compatibility with common assistive technologies such as screen readers. In the mobile app, many controls include accessibility labels, hints, and semantic roles to support VoiceOver and TalkBack.
If a feature does not work with your assistive technology, we want to know so we can fix it. If you need help completing a travel-related task or booking flow, our support team can also assist directly.
If you encounter an accessibility barrier, email with:support@itsdoneai.com:
We aim to respond to accessibility reports within one business day and prioritize urgent travel-related issues.